Software Update Process

USB Updating

There are two ways to update your 20|20 monitor with a USB drive. You can find the latest software to download by clicking here. To update your 20|20 monitor with a USB drive follow these instructions:

Standard USB Update

1. On your computer, download the latest 20|20 software and copy the software download to the root of your USB drive.

   

2. At the 20|20 monitor, insert the USB into the side USB port on the 20|20 monitor.

3. On the 20|20 monitor, navigate to Setup > Data > Software Update and click on 'Install from USB'

   

4. A popup will appear and you should select the software update that you would like to install.

   

5. Once a software update is selected, the update will begin to install on the 20|20 Display Base Module (DBM).

   

6. When the software is installed to the DBM a popup will occur and you can remove the USB drive from the 20|20 monitor and press 'OK'. The software will begin the process of updating and will automatically power cycle during the update.

   

7. During the update process it is important to keep the 20|20 powered and not turn it off. Turning it off could result in data corruption.

8. Once the 20|20 monitor turns back on you will see a popup that says 'DBM system software updated successfully'.

   

9. Navigate to Setup > Diagnose and verify that all modules are communicating before proceeding.

Boot USB Update

A boot software update should be used if the 20|20 monitor is in a state where the software update page cannot be accessed.

1. On your computer, download the lates 20|20 boot software and copy the software downloaded to the root of your USB drive. It is important that the file says '2020Gen3-full.img' otherwise the update will not work.

   

2. Locate the Display Base Module (DBM) and the USB port on it.
3. Using the power button on the DBM, power the DBM off and ensure that the LED light is turned off.

4. Once the DBM is powered off, insert the USB drive into the USB port on the DBM.

   

5. Press the power button on the DBM to turn the DBM back on.
6. During the update process it is important to keep the 20|20 powered and not turn it off. Turning it off could result in data corruption.
7. The DBM will automatically check to verify that there is boot software on the USB drive.
8. Once the DBM finds the software on the USB drive, a flashing yellow light will occur on the DBM which indicates that software is being installed.

9. Once the 20|20 monitor turns back on you will see a popup that says 'DBM system software updated successfully'.

   

10. Navigate to Setup > Diagnose and verify that all modules are communicating before proceeding.

USB Requirements

For the best experience of updating software these are the requirements for the USB drive being used:

Connectivity Speed

• USB 2.0 or higher.

Memory

• 4 GB or more.

Format

• FAT
• FAT32
• EXFAT

Over the Air (OTA) Updating

Over the Air (OTA) updates can occur when you are connected to a WiFi network. For more information about how to connect to a WiFi network click here.

1. Before starting, verify that you are connected to a WiFi Network by navigating to Setup > 20|20 Cloud.

   

2. Navigate to Setup > Data > Software Update and click on any of the '20|20 Gen3 v..' buttons to start the downloading process.

   

3. Once a software update is selected, the update will begin to install on the 20|20 Display Base Module (DBM).
4. When the software is installed to the DBM a popup will occur then press 'OK'. The software will begin the process of updating and will automatically power cycle during the update.
5. During the update process it is important to keep the 20|20 powered and not turn it off. Turning it off could result in data corruption.

6. Once the 20|20 monitor turns back on you will see a popup that says 'DBM system software updated successfully'.

   

7. Navigate to Setup > Diagnose and verify that all modules are communicating before proceeding.